Returns & Exchanges
At Shop Goya, we stand by the quality of our authentic food products and offer a 30-day return window for unopened and non-perishable items. Due to health and safety regulations, open food products or items requiring refrigeration cannot be returned.
Check Eligibility
Ensure your items are unopened, in original packaging, and within 30 days of the delivery date.
Contact Support
Email our customer service team with your order number and a photo of the items you wish to return to receive a Return Authorization.
Package Your Items
Securely pack the products in a sturdy shipping box with the Return Authorization slip included inside to ensure proper processing.
Ship and Refund
Send the package to our distribution center using a tracked carrier; once inspected, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing